Websites don't load - troubleshoot and fix error messages

Are you having trouble getting a website to load? Don't worry — we're here to aid. This article volition testify y'all how to fix the trouble so you can get back to surfing the spider web.

Note: If you're having problem with a website, click the padlock icon Fx70GreyPadlock Fx89Padlock in the address bar to see if Firefox has blocked parts of the folio that are not secure. See Mixed content blocking in Firefox for details.

Tabular array of Contents

  • one First, let's effigy out where the problem is
  • 2 The trouble only happens with certain websites
    • 2.i Endeavor clearing Firefox's cookies and enshroud
    • two.2 The website loads just doesn't work properly
    • 2.iii The problem only happens on a secure (https) website
  • 3 The problem only happens in Firefox
  • 4 The problem happens in all spider web browsers
  • 5 Other, less common problems

Kickoff, let'due south figure out where the problem is

With a little detective piece of work, we can narrow downwardly the cause of the problem.

  1. Open a new tab and check to run across if you tin can load some other website like google.com or mozilla.org.
    • If y'all can open another site, skip down to The problem simply happens with certain websites.
    • If you tin can't open some other site, continue on to the next footstep.
  2. Launch another browser, like Cyberspace Explorer or Microsoft Edge Safari Google Chrome, and try to open the site you were having problems with.
    • If the site works in some other browser, see The problem only happens in Firefox.
    • If the site doesn't piece of work in another browser, check out The problem happens in all web browsers.

The problem only happens with sure websites

If you meet any of these error messages, it might just be a problem with Firefox'southward cache:

  • The connection was interrupted
  • The connection was reset
  • The connection has timed out

Attempt clearing Firefox'south cookies and enshroud

Do these steps and then reload the website you're having trouble with.

  1. Click on the bill of fare button fx57menu Fx89menuButton to open the menu console. Click the Library 57 library icon button on your toolbar. (If you don't see information technology, click the bill of fare fx57menu push, so click click the menu fx89menuButton push button.)
  2. Click and select .
  3. In the Fourth dimension Range to articulate: drop-down, select Everything.
  4. Beneath the drib-downwards menu, select both Cookies and Cache. Brand sure other items you want to go on are not selected.
  5. Click OK.

If clearing Firefox'southward cookies and cache didn't work, it'southward probably a sign that there is a problem with the website itself. In that instance you'll just have to wait for it to get fixed. With big sites like Twitter or Facebook this may only be a few minutes.

If you don't run across any of the fault letters in a higher place, check to encounter if any of the specific problems below lucifer what you see:

The website loads merely doesn't work properly

If the website doesn't wait right or doesn't work the way it's supposed to, you lot should check out the following articles:

  • Websites look wrong or announced differently than they should
  • Fix bug that crusade images to not evidence
  • Fix mutual audio and video problems
  • Websites show a spinning wheel and never finish loading
  • Prepare login issues on websites that require a username and password. You may receive an fault similar to Nosotros were unable to process your login request or An unspecified mistake has occurred when yous attempt to sign in to websites with your username and password, or the login may simply fail.
  • Websites look wrong or appear differently than they should
  • Prepare problems that cause images to non evidence
  • Ready mutual audio and video issues
  • Fix login issues on websites that require a username and countersign. You lot may receive an fault similar to Nosotros were unable to process your login request or An unspecified error has occurred when you attempt to sign in to websites with your username and password, or the login may just fail.

The trouble only happens on a secure (https) website

Expect at the spider web address in the location bar. Does it start with https:// (detect the "s")? If so, cheque if you see one of the following error messages:

  • For a "Warning: Potential Security Risk Alee" mistake page, see the articles What practise the security alarm codes hateful? and How to troubleshoot security error codes on secure websites.
  • For a "Secure Connection Failed" or "Did Not Connect: Potential Security Consequence" fault page, see Secure connection failed and Firefox did not connect.
  • For a "Your Computer Clock is Wrong" error page, see How to troubleshoot time related errors on secure websites.

The problem simply happens in Firefox

If some other web browser works just fine, one of following solutions should gear up things:

  • Firefox can't load websites but other browsers can - if you can view websites in browsers other than Firefox.
  • Fix bug connecting to websites later updating Firefox - if yous experience connection bug after updating Firefox.

If y'all see the following fault messages, Firefox is trying to access the Net through a proxy server:

  • The proxy server is refusing connections
  • Unable to detect the proxy server

If you connect to the Internet through a proxy, compare Firefox'due south settings to Cyberspace Explorer's — see Microsoft'southward guide to proxy settings. See Enter proxy server settings on Mac at Apple Support for more than information on proxy settings.

To check your connectedness settings in Firefox:

  1. In the Bill of fare bar at the tiptop of the screen, click and select . Click the menu button Fx57Menu and select . Click the carte du jour push Fx89menuButton and select .

  2. In the panel, go downwards to the Network Settings section.
  3. Click Settings…. The Connectedness Settings dialog will open.
  4. Change your proxy settings:
    • If you don't connect to the Internet through a proxy (or don't know whether you connect through a proxy), select No Proxy.
  5. Close the Connection Settings dialog.
  6. Shut the about:preferences page. Any changes you've made volition automatically be saved.

The problem happens in all web browsers

This is probably a problem with your Cyberspace connection. See Firefox and other browsers can't load websites for some troubleshooting suggestions.

Other, less common problems

  • A website reports that Firefox is outdated, incompatible or not supported - run across How to reset the default user agent on Firefox.
  • Malicious website errors - if you see a "Suspected Attack Site!" or "Suspected Spider web Forgery!" warning, Firefox has blocked access to the website you lot're visiting to protect you lot from malware or web forgery (phishing). For more information, see Phishing and Malware Protection (Mozilla.org).
  • Offline way - if you come across a message about offline mode, you may have set Firefox not to utilise your network connectedness. Make certain your computer has a network connection and and so:
    • Click the card button New Fx Menu, click and make certain is unchecked. Click File in the Menu bar (yous tin can printing and release the Alt key to temporarily show the Carte du jour bar), then make sure is unchecked.
  • The page isn't redirecting properly - this problem tin can be caused by issues with cookies. Meet Websites say cookies are blocked - Unblock them for more data.
  • If you get a File not found error, try the troubleshooting steps in these articles:
    • Troubleshoot extensions, themes and hardware acceleration bug to solve mutual Firefox problems
    • Troubleshoot Firefox bug caused by malware
  • Content Encoding Error - if you get the error message Content Encoding Mistake or The page you are trying to view cannot be shown because information technology uses an invalid or unsupported class of pinch, use these steps to diagnose and fix them:
    1. Check the settings of any Cyberspace security applications you employ (including firewalls, anti-virus or anti-spyware programs, and privacy protection programs). You lot should effort to remove whatsoever permissions those applications have for Firefox, and and then add them once more. For programme-specific instructions for a number of applications, see Configure firewalls so that Firefox tin can access the Internet.
    2. Follow the Standard troubleshooting steps.
  • This address is restricted - this error occurs when you are attempting to connect to a web server on a port that is reserved for another application. If the website you are trying to visit contains a colon followed by a number in its address (for example, http://website.com:23), try removing that portion (http://website.com) or replacing it with :80 (http://website.com:80). If this doesn't piece of work, you may have been given an wrong address.
  • DNS cache is invalid - DNS is the service that converts a website'southward domain name into the IP address that Firefox uses to connect to a website. This information is saved to your calculator's DNS enshroud in order to improve speeds. However, if the DNS cache record is corrupt or the website has changed IP address, Firefox may be directed to the wrong server. The Firefox and other browsers can't load websites commodity explains how to affluent the DNS cache. For boosted information, come across https://www.whatsmydns.net/flush-dns.html.

These fine people helped write this commodity:

AliceWyman, Chris Ilias, philipp, David Tenser, Cheng Wang, Tonnes, Michael Verdi, scoobidiver, Swarnava Sengupta, Joergen, Jason, NicoleRipp, Mozinet, Wesley Branton, scootergrisen, Artist, Fabi

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